Privacy Policy and Commitments
Your privacy and data security are important to us every step of the way
Our Approach to Privacy and Information
dovralisphae collects only essential information to conduct consultations and maintain business operations. All personal information is handled according to Australian privacy laws and strict internal procedures.
We use safeguards to protect your data from unauthorised access and never sell your information to other parties. This policy outlines how and why we process your details.
What Information We Collect
We collect names, contact details, enquiry information, and consultation notes needed to provide our services and respond effectively.
Direct Information Shared By You
- • Your contact details provided on forms or via correspondence.
- • Enquiries or requests submitted for consultations or advice.
- • Feedback you share regarding our process or service quality.
- • Additional information you include to clarify your situation.
- • Records created from your participation in sessions or follow-up.
Automatic Technical Information
- • Device and browser identifiers captured automatically upon visiting our site.
- • Usage logs, dates, and times of access to our website services.
- • Technical cookies supporting site function and security.
- • Non-personal information about your visit duration and page activity.
- • Metadata to improve site reliability and user experience.
How Collected Data Is Used
Your information is used to deliver consultations, answer enquiries, and provide tailored follow-ups. Data may also be analysed to improve internal processes.
- • Completing your booking or enquiry process efficiently.
- • Personalising the reply to your needs and priorities.
- • Maintaining internal records of communications and progress.
- • Managing scheduling and confirmations for sessions.
- • Improving the clarity and delivery of our services.
- • Assessing website and service performance metrics.
- • Maintaining legal and compliance documentation.
Ongoing Commitment: We limit collection and use to legitimate, business-related purposes supported by appropriate technical and organisational safeguards at all times.
Sharing and Disclosure of Your Information
Information may be shared with regulatory authorities if required by law or with vetted partners needed for service delivery. We never sell your data.
Authorised Service Providers
Access is restricted to essential service partners, bound by legal obligations to protect your privacy and data security at all times.
Legal Duties and Compliance
We may disclose information when legally compelled for regulatory or security reasons.
Anonymous Use of Statistics
Data analytics is conducted with anonymous or aggregated information for reporting and service improvement.
Your Rights and Control
Australian law gives you rights over your information, including to request access, correction, restriction, deletion, and objection to processing where appropriate.
- • You can formally request details about the data we hold.
- • You may request any corrections if information is inaccurate.
- • You can request deletion of data not required by law.
- • Request a copy of your data for transfer if needed.
- • You may object to the use of your data in some cases.
- • You may limit the use or sharing of your information.
Contact the Data Protection Officer to discuss your rights or for support with privacy matters.
How Your Information Is Protected
Technical and organisational safeguards are in place to protect your data from unauthorised access, misuse, or accidental loss.
Technical Security Practices
- • Encryption of data in transit and at rest where feasible.
- • Regular review and updating of security protocols.
- • Secure authentication and access control for staff.
- • Protection against malware and intrusion attempts.
Organisational Security Procedures
- • Privacy and data handling training for all staff.
- • Access is limited by job role and necessity.
- • Data minimisation for only essential information retained.
- • Incident monitoring and response on an ongoing basis.
Retention of Information
Your information is retained only as long as needed for business, service improvement, or compliance with laws and regulations.
- • Account and contact records stored securely.
- • Session notes held only as necessary for reference.
- • Correspondence history retained for service validation.
- • Invoices and receipts maintained as legally required.
- • Preference records used for consent and opt-out management.
We securely erase or anonymise unused data regularly, following legal standards.
Transfers Outside Australia
Your data may be processed overseas as required for remote hosting or support, with additional safeguards applied in such cases.
- • Secure communication with cloud service providers abroad.
- • Use of privacy clauses in all data transfer agreements.
- • Assessment of partner compliance with legal privacy requirements.
- • Transparent communication about transfer safeguards.
Cookies and Tracking Technology
Cookies are small files used for technical function, statistics, and user experience improvement. Details are provided in our Cookie Policy.
Types of Cookies We Use
- • Critical for site navigation and secure log-ins.
- • Used to analyse visits and improve functionality.
- • Remember choices for a cohesive experience.
- • Enable features like secure forms and scheduling tools.
You can manage or disable cookies using browser settings, but some site functions may be affected.
Changes to This Policy
From time to time, we may update our approach to data or privacy practices in response to regulatory or operational requirements.
- • Notice on our homepage for significant updates.
- • Direct email before material changes take effect.
- • Publication of updated date at the top of policy pages.
- • Notification banners if privacy practices are amended.
We encourage periodic review of this policy for updates.
Contact for Privacy Enquiries
Contact us with any questions or concerns regarding your privacy or this policy.
dovralisphae
373 Bay Street, Port Melbourne, VIC 3207 Australia
Phone: +61753646428
Email: content@dovralisphae.com
Updated October 21, 2025
In force from October 22, 2025